The library had replaced their aging catalog search with a brand new faceted search catalog powered by Endeca.
For example, one student had a DVD of the movie Milk, and we had them search the catalog for it while we observed and took notes.
Toronto Public Library Catalog Redesign
Testing a beta design of a search catalog and incorporating learnings.
The library was set to launch a new version of their search interface, but wanted to sanity test the interface with patrons.
The problem and how it was solved
Research Findings
The search filters were not being reset after each search.
Impact
For the first time in their history, a change to the website resulted in a reduction to support call volumes.